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If you’re having a problem or have a general question about how to use this service, here are some answers to frequently asked questions:

HOW DO I SUBSCRIBE TO NEW QUERY NOTIFICATIONS?

If you downloaded and installed our iOS app from the App Store or our Android app from the Google Play store, you will be prompted to allow notifications the first time you launch the app.  Make sure you select “Allow”, then create a new ThoughtBase account if needed and login.  At that point you are all setup to receive new Query notifications directly to your phone or tablet!  You can setup as many devices as you want with your same account, and they will all receive notifications if you choose to.

If you get a new phone or tablet and restore from a backup, make sure to delete your existing ThoughtBase app and reinstall a new one from the App Store or Google Play store, otherwise you will not receive notifications on that device.

If you are not using a mobile app, you will still receive an email notification each time a new Query is sent to you!

WHY DO I HAVE TO KEEP LOGGING IN?

We know how annoying this is and we’re working with our platform provider to address this.  We hope to have a fix very soon! 

HOW DO I GET PAID?

Unlike most services, we send you an INSTANT payment directly to your PayPal account immediately after you submit your feedback, which is currently a single multiple choice poll question!  

WHEN WILL I RECEIVE A NEW QUERY?

We are in the process of opening our service up to third party businesses in the U.S. and then internationally, so once we ramp up you should start receiving lots of feedback Queries from businesses nearby!  In the meantime we are sending out Poll Queries as often as we can to hold you over until we really get going.  

Due to budget constraints, not all users will receive each new Query, but we hope to have many more for you soon so we appreciate your patience! 

ThoughtBase was founded on the goal of providing a modest, steady source of income to everyone, while giving businesses a fast and easy way to get feedback without annoying people or violating their privacy.

If you have a problem or a question that was not addressed here, you can contact us using the form below and we will respond to you as soon as possible.